Customer Testimonials

We pride ourselves on providing our customers with the highest level of customer service. If you made a purchase, had service work performed, or bought parts and accessories from us, we want to hear what you have to say about our service. Please fill out the customer satisfaction survey on right and let us know how we're doing.

Below you will find what some of our customers say about our company.

I just wanted to say what a great experience we had working with J.P. yesterday. He did an amazing job helping and get the trailer we wanted. We told him about our experience the day before at another dealership and that we really just wanted to walk around and look at some units in a bunkhouse layout. He took us over to some units and off we went looking at them. About 10 min later he checked in on us and asked if we had any questions. He even brought us some cold water. We did have some and he was able to help us out. He even went and got the factory rep to come over and tell us more in depth about the trailer. That was amazing to have a rep on site and talk with him as well. We talked about it with J.P. and the rep and we knew what trailer it was that was perfect for our family of 4. This is our first RV and after yesterday we will be only shopping at your location when it's time to upgrade. It was even during lunch time and our 8 and 2 year old we're getting a little restless and hungry. We went out side and looked around some as J.P. worked with Jason on the numbers. As we see J.P. coming our he is brining us BBQ sandwiches. That's going above and beyond and was greatly appreciated. I have already passed on J.P. contact info so others can have the amazing experience we had yesterday. My 8 year old son Bryce insisted on telling J.P. bye yesterday since he would not be able to come with us on Wednesday when we pick up the trailer. Bryce even had to give him a hug bye! I would also like to add that when we meet with Jason and finalized the deal that could not have gone any smother. I did not expect for it to be so simple and easy. You have an amazing staff and what a pleasure it is to be doing business with you and your staff.

Jeff, Amy, Bryce and Renyn Jarosek

Brandon was wonderful! He was very knowledgeable and helped me find the RV of my dreams! He knew exactly what I was looking for because he listened to what my needs were. Thanks so much!

Bonnie Newman

Cold day but Jim was very helpful and informative. Jason in finance friendly and clear. Jason the manager helped get us rolling in one day.... we used our new RV on a vacation the next day, but none of this would have been possible without Fred who stayed late to check out the rig and help me learn the new features. Great team effort!

Doug Leander, TX

Thank you, Susan Kirkpatrick, Service Advisor, and your expert service technicians. I have brought my camper to RV Outlet on several occasions for its maintenance and repair and am very pleased with your speed, effectiveness and cost reasonableness. I would not hesitate to recommend you to fellow RV'ers.

Mark Austin, TX

Outstanding customer service this past Saturday on quick turnaround need. Very happy with our buy and the extra mile service provided by Jimmy DeHart, and Jason K and Jason C. Being in the service business myself, it is very pleasant to run across a group that actually walks the talk. From the first phone call through the transaction close, everything was top notch. And even after the close, the added assistance and personal touch to get us back out on the road was very much appreciated! Great job guys!

Rush The Woodlands, TX

Me and the wife would like to say Thank You to both Jason's, Finance & Sales, and the service dept. for our new Rockwood. We have been looking and dreaming of the Windjammer for over 5yrs, and now its reality. Thank you to all involved, you made mama happy, which means I'm happy. I look forward to doing more business in the future with you all. We LOVE our Trailer and spent two nights in it the day we bought it. Thank You all again very much! Michael & Debbie Benavidez

Michael Hutto, TX

RV Outlet Mall is family and the only place to shop for a RV. Everyone goes above and beyond to make you feel at home and to help in every way possible.

Linda Marble Falls, TX

Staff was great! I was able to get my new RV while being 8000 miles away in Afghanistan! Everyone went out of there way to help me do this! Thanks to everyone at RV Outlet Mall!

Marcus Georgetown, TX

I am in the process of purchasing a new trailer. This is my second one from rvoutletmall. I don't have the new trailer yet, but the process I am sure will be as professional as the time before. I have been treated with the utmost courtesy. I really appreciate the patience that the sales staff has (especially Doug) because I am not easy to negotiate with and will take a lot of their time. I also like the "flexibility" that was allowed in settling on the final deal. Your parts are service guys are great because they have answered a number of my questions even thought it didn't always involve a sale. Your all are great! thanks.

Jack Thorndale, TX

My family and i were looking to do something fun together. i can say Rv Outlet mall change our live when we drove away with a new Rv the same day. the sales person was great.no pressure. Now we RV all the time and we are please. we have save sooo much money compare to last year in hotels expenses. as far as I'm concern it pays for it self. thank you.

Javier austin, TX

Bob Holloway is an outstanding rep! I was up there last week with my GF and he was very patient in answering our "rookie" questions as well as showing us RVs that might meet our needs. Will highly recommend your business to others and hope to be back soon!

Don TX

I recently purchased an electronic brake control unit and had it installed by your staff. David Sementilli was a great help. He gave me some great advice and answered all my questions. I'm new to the RV world and he was not bothered at all by my novice questions. He was the most pleasant person I have ever had to deal with in a service department of any kind. I will be doing all my business with your shop. Thanks

Randy Leander, TX

After visiting 2 other dealers we had almost given up dealing with the "game". After a single visit to RV Outlet Mall in the early morning we changed our mind. Justin was very helpful in allowing us to decide what was right for our family. We never felt steered or pressured. In fact, Justin was a big part of our decision to purchase the RV the very same day. He was patient and gave us advice that was relevant to OUR family not any sales gimics. We brought our 2 kids back that afternoon and he treated them as the check writers. Great job and I still can't believe that was as painless as the process was. Our walk through with Chad in service was so comfortable and unrushed that even my wife felt very confident on our first trip. Chad had a great ability to explain what could happen and when to really pay attention. He already saved us on our first trip. Outstanding experience!!!

Allen & Sallie Cedar Park, TX

Just a note of appreciation for all the help in the last two years. We purchased a new Cardinal 5th wheel two years ago. We have had very little trouble with it but when we did we were so very happy with the service department and all the friendly staff. They have always been so courteous, kind and efficient. We really appreciate that kind of service. Thanks to everyone there. When we are ready to purchase a new 5th wheel we will certainly start with RV Outlet Mall! Thanks, Jerry and Fran Baker

Jerry Burnet, , TX

It was very nice but it was Sunday when we went so we couldn't really do much but look and wish we could afford one of those beautiful campers. We really like the pop-ups, the one with the extra storage on the front. Thanks, Michelle

Michelle Leander, TX

My wife and I have been very satisfied with all aspects of our relationship with RV Outlet Mall. That satisfaction started with our initial purchase through RV Outlet Mall of a new Rockwood pop-up camper nearly three years ago… and then continued during our multiple interactions with the parts and service departments. So thank you!

Dick Gray, New Braunfels, TX
 

Webmail Login

© Copyright RV Outlet Mall 2017. All rights reserved.